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SHIPPING POLICY

Thank you for visiting and shopping at SaDM Shiny. The following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

  • All orders are processed within 10 business days.

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or text message.

3. Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

  • The tracking number will become active within 24 hours of the label creation. You can track your package directly through the link provided in the email.

4. Customs, Duties, and Taxes (For International Shipping)

  • SaDM Shiny is not responsible for any customs and taxes applied to your order.

  • All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).

5. Damages & Lost Packages

  • If you receive your order damaged, or if your package is lost in transit, please contact our support team immediately at info@SaDMShinyBeauty.com.

  • Please save all packaging materials and damaged goods before filing a claim, and include your order number along with clear photos of the damaged items so we can assist you right away.

6. Wrong Address Disclaimer

  • It is the responsibility of the buyer to make sure that the shipping address entered is correct.

  • We do our best to speed up processing and shipping times, so there is always a very small window to correct an incorrect shipping address. Please contact us immediately at info@SaDMShinyBeauty.com if you believe you have provided an incorrect shipping address.

CONTACT INFORMATION

If you have any questions about our shipping practices or need assistance tracking your order, please reach out to us:

  • Email: info@SaDMShinyBeauty.com]